QBE Insurance Group

Accelerating the Adoption of Oracle WebCenter

Client Profile

The QBE Insurance Group is one of the world's top insurers and reinsurers, providing cover in more than 150 countries. QBE’s commitment is to provide quality underwriting and claim performance whilst continuing to invest in strategic growth and operational initiatives. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney, with more than 11,000 employees in 27 countries.

QBE’s European Operations elected to migrate all insurance data held within their document management solution KCenter to the Oracle WebCenter platform. Their WebCenter migration project included all policies, claims, and underwriting for the organization and, due to the nature of this content, QBE were required to adhere to strict regulatory requirements.

Proventeq worked closely with Infomentum (the implementation partner) and the IT & Business team at QBE to ensure a timely transition to the new WebCenter platform thus accelerating the adoption of Oracle WebCenter. As the legacy KCenter system would continue to function for over a year post-migration, QBE required a solution to synchronize content from KCenter to Oracle WebCenter, ensuring that QBE’s users would continue to find documents added by workflows within the new system. Proventeq Discovery and Content Analytics helped to identify any inconsistencies in content and security and helped create rules to make them compatible with the new design in WebCenter.

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LOCATION

Multiple EU Locations

SECTOR

Insurance

SOURCE

KCenter

DESTINATION

Oracle WebCenter

The Challenges of the Project

Content created over many years had redundant and unused metadata.
Large volume of content. Over 28 million documents to be migrated with their revisions and retained in its original form.
Document stored in a hierarchy of 8 million folders had to be flattened with the correct metadata tags in Oracle WebCenter
The need to reclassify documents with a different set of metadata, all of which had to be handled during migration.
Security inheritance using user and group permissions had to be analysed and consolidated into an easy security model

Solving QBE’s Unique Challenges

Content restructuring

Reusable rules and mappings were configured to enable content restructuring, content cleansing, as well as multiple reprocessing. Item level audit during migration ensured completeness of migration and ensured data integrity. Legacy users were mapped to the new entities in Active Directory.

Discovery & analysis

Proventeq Discovery and Content Analytics technology helped QBE identify any inconsistencies in their content and security and empowered their team to create rules to ensure their data is compatible with the new design in WebCenter - enabling migration of all relevant metadata for over 28 million files.

Migration automation

The unique versatility of our Proventeq Migration Accelerator was the key technology driving QBE’s content migration to Oracle WebCenter; providing the power of an automated solution while reducing the overall cost of migration.

Exception plan

The phased and managed migration processes available in the migration engine allowed migration to different environments using the same configuration. An ‘exception plan’ was devised to resolve any inconsistent source files.

The Results

Full version history

All versions of documents, in the original version order were migrated. The original metadata was retained and where required remapped as per the new metadata model.

Consistency & performance

Every item of content is successfully cleansed, transformed and migrated to comply with the constraints of the new environment. 28 million business-critical documents migrated in six weeks, at speeds of over 1 million items per day.

Reduced budgetary strain

The Automation of complex migration processes to Oracle WebCenter reduced the effort needed and delivered significant cost savings.

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Proventeq Migration Accelerator is the key technology used to migrate content into Oracle Webcenter, providing an automated solution and reducing the overall cost of migration.

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