Technical Analyst

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DIGITAL WORK
Proventeq is a Microsoft Solutions Partner for Modern Work - Adoption and Change Management specialization, and a Microsoft Preferred Content AI Partner, with a global customer base in more than 25+ countries. We are a specialist provider of productivity, insights, and migration solutions for Microsoft 365, utilizing the latest technologies including AI/Machine Learning.
Our customers include UK, USA, UAE, and Australian government departments and enterprises in a wide range of domains including space, financial services, engineering, research, legal, manufacturing, and more. Proventeq has headquarters in the UK and offices in Dubai, India, and USA.
Despite our global footprint, our nimble team retains a family feel. At Proventeq you will be inspired by innovation, recognized for your contribution, and constantly challenged to try something new.
We are looking for a dynamic and experienced Technical Analyst with exceptional focus on quality customer support. The role will encompass providing technical support to our customer and partner base across the globe, primarily focusing on customers in North America and Europe.
The ideal candidate will have at least 3+ years in a similar role, as well as proven customer-facing experience. You will be working alongside other regional support teams.
Location

Pune, India

Department

Software Development

Experience required

3+ years of experience

The Role

  • Providing technical support and maintenance on Proventeq products.
  • Provide technical support on SharePoint & SQL related queries/issues.
  • Performing troubleshooting within customer environments focused on the resolution of customer reported issues.
  • Answering product related queries raised by customers/partners through our support portal.
  • Meeting support SLAs by prioritizing your workload based on the priority of issues.
  • Keeping customers/partners updated on the status of support tickets in a timely and effective manner.
  • Creating content within the support knowledge base.
  • Escalating issues to the next level of support where you have reached the limits of your knowledge and tracking those cases to ensure you continue to learn.
  • To contribute to the development of the customer support organization by participating in regular internal meetings and training sessions.

Required Skills

  • 3+ years’ experience in supporting SharePoint & SQL Server based products and/or custom applications.
  • Knowledge of CMS, SharePoint and Office365 - Content Types, Metadata, List, Library, Versioning, Publishing Site, Team Site, Site, Site Collection etc.
  • Good knowledge of SharePoint/M365 (Configuration and Administration knowledge desired).
  • Expertise in Application support and maintenance Tools like Zendesk, Remedy etc.
  • Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL.
  • Knowledge of Agile Methodologies and DevOps tools like Azure DevOps etc.
  • Proven technical diagnostic and problem-solving skills.
  • Excellent interpersonal and communications skills.
  • Excellent time management, decision making, prioritization and organization skills.

Good To Have Skills

  • Content Migration domain and related tools or products experiences would be a plus.

What we offer

Competitive salary + discretionary performance bonus

Flexible working, open culture, and opportunities for fast career progression.

Private health insurance

Please note: This role will be based at our India office in Magarpatta City, Pune however currently you will be able to work remotely.

To apply for this position, please send your CV and a cover letter to careers.india@proventeq.com

Apply Here

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